Widerrufsrecht
1. Scope of Application
This Return & Refund Policy applies exclusively to online purchases made via our official website.
Purchases made in physical stores, boutiques, salons, pop-up locations, or airport retail locations are governed by separate in-store policies communicated at the point of sale and are not covered by this online return policy.
2. Online Returns (E-Commerce Only)
For online purchases, we offer a 30-day voluntary return period starting from the date you receive your order.
To be eligible for a return:
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the item must be unused
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in original condition
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in original packaging
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accompanied by proof of purchase
To initiate a return, please contact us at info@gressi.ch before sending any product back.
Returns sent without prior authorization will not be accepted.
3. Exclusions & Non-Returnable Items
Returns are not accepted for:
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items that show signs of use or handling beyond normal inspection
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items not returned in original packaging
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customized or personalized products
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gift cards
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promotional or discounted items, unless mandatory consumer law applies
4. In-Store Purchases (Physical Locations)
Purchases made in physical locations are final.
Under Swiss law and EU consumer law, there is no statutory right of withdrawal or refund for in-store purchases, unless the product is defective.
Any exchange, refund, or goodwill gesture for in-store purchases is made solely at our discretion and according to the policy communicated at the time of purchase.
5. Defective Products & Warranty
If a product is defective or does not function as intended, please contact us immediately.
Defective products are handled under our warranty obligations, which may include:
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repair
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replacement
A defect does not automatically entitle the customer to a refund, unless required by applicable law.
6. European Union – Right of Withdrawal (Online Only)
For online orders shipped to the European Union, consumers have a 14-day statutory right of withdrawal in accordance with EU consumer protection law.
This right:
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applies only to online purchases
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does not apply to in-store purchases
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requires the product to be returned unused and in original packaging
7. Refund Process
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are processed within 10 business days using the original payment method or, where necessary, via bank transfer.
Please note that processing times may vary depending on financial institutions.
8. Goodwill Solutions
In exceptional cases, we may offer a refund or alternative solution as a gesture of goodwill.
Such goodwill gestures:
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do not constitute an admission of liability
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do not create a legal entitlement
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do not modify this policy
9. Contact
For any questions regarding returns or refunds, please contact: