FAQ's
Find everything you need to know about shipping, returns, orders, warranty, and more.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times vary by location. Orders within Switzerland and Germany typically arrive within 3-5 business days. International orders may take 7-14 days.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
What is your return policy?
We offer a 30-day return policy for unused products in original packaging. See our Returns & Refunds page for details.
How do I initiate a return?
Contact our support team at office@gressi.ch with your order number to start the return process.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us immediately to update your address.
Do you ship internationally?
Yes! We ship worldwide. Shipping times may vary depending on location.
Products
Below are some common questions about our products
Are GRESSI devices safe for all skin types?
Yes! Our devices are designed for all skin types. If you have a specific skin condition, consult a dermatologist before use.
How often should I use my GRESSI devices?
For best results, use your device 3-5 times per week, depending on your skin’s needs. Please check our device pages for more information.
Can I use my device with skincare products?
Yes! We recommend using your device with hydrating serums or creams for enhanced results.
Are your devices waterproof?
Some devices are water-resistant but not fully waterproof. Check the product manual for more details.
How do I clean my device?
Wipe it with a soft cloth after each use and avoid submerging it in water.
Is LED and infrared therapy scientifically proven?
Yes! LED and infrared therapy have been extensively researched and shown to improve skin health, boost collagen, and reduce signs of aging.
Orders
Below are some of are common questions about orders
Where can I track my order?
Use our Track My Order page by entering your order number and email.
Can I cancel or modify my order?
You can modify or cancel your order within 24 hours of purchase. Contact our support team as soon as possible.
What payment methods do you accept?
We accept major credit and debit cards, PayPal.
Will I receive an order confirmation?
Yes! You’ll get a confirmation email with your order details right after purchase.
Do you offer gift cards?
Not yet, but stay tuned!
Warranty
Below are some of are common questions about warranty
How does the lifetime warranty work?
Your device is covered for life against manufacturing defects. Simply register within 30 days of purchase to activate your warranty.
What does the warranty cover?
It covers defects in materials and workmanship but does not cover accidental damage or misuse.
How do I register my device for warranty?
Visit our Register My Product page and enter your details.
What if I need a replacement?
If your device is defective under warranty, contact support for a replacement.
Do I need to keep my proof of purchase?
Yes! Keep your receipt or order confirmation for warranty claims.
Treatments
Below are some of are common questions about our facial treatments
What skincare treatments do you offer at GRESSI clinics?
We offer advanced skin rejuvenation treatments, including LED therapy, hydration facials, anti-aging treatments and more. Visit our Treatments page for more info.
How can I book a treatment?
Visit our Treatments page and book an appointment.
Are treatments safe for sensitive skin?
Yes! Our treatments are designed for all skin types. Our specialists customize each session to your needs.
Do I need a consultation before treatment?
A consultation is recommended but not required. Our experts will assess your skin on the day of your visit.
Can I use GRESSI devices alongside professional treatments?
Absolutely! Our devices complement clinic treatments for enhanced results.
General FAQs
Below are some of are common questions about our facial treatments
Where is GRESSI based?
We are headquartered in Switzerland and operate clinics in Switzerland and Germany.
Can I become a GRESSI retailer or partner?
Yes! Contact our business team at office@gressi.ch for wholesale and partnership inquiries.
How can I stay updated on new products and offers?
Follow us on social media and subscribe to our newsletter.
How to Sign Up for a GRESSI account?
You can sign up for a GRESSI account by visiting My Account page.
How can I update my personal details?
You can update your personal details by logging into your account and click "Edit". Alternatively you can email us at office@gressi.ch and we'll do it for you.